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Stuck on the Welcome screen – K5 WIFI

If you have powered off the light, removed the WIFI dongle, re-inserted, then powered the light back on and the problem persists, your light may need to come in for repair or replacement.
We apologize for any inconvenience and we look forward to getting you growing very soon!


Ready to begin?

If you would like to proceed, please create a case below and we can send you the RMA form to begin the process.

Our Grow Strong Support Technicians and we will reach out to you within 24 hours!

Create Case Here