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KIND LED Warranty and Returns Policy

You can find the warranty and returns policy on the Terms and Conditions page on our website here:  https://www.kindledgrowlights.com/pages/terms-and-conditions

If you would like to create a new case for a warranty claim, please use the link at the bottom of this article and we will be happy to assist.

 

 

90 Day Full Warranty | 3 Year Limited   

What Is Covered

Kind LED Grow Lights products are warranted against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase.  During the warranty period, Kind LED will either repair or replace any covered, defective product.  Within the first 90 days, Kind LED will incur all costs associated with the repair, or replacement, and return of the defective product.  After 90 days, the customer will assume responsibility of shipping the defective product back to Kind LED for the remainder of the warranty period.  Kind LED will, in turn, assume responsibility for up to $50.00 per light of the shipping fees associated with returning the repaired or replaced product back to the purchaser.   Return shipping fees in excess of $50.00 will be the responsibility of the purchaser.

What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, and/or corrosive or damaging substances such as, but not limited to, diatomaceous earth, sulfur dioxide from sulfur burners, and excessive carbon dioxide produced from NG/LP burners, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kind LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. If the use of corrosive materials in your grow cannot be avoided, your Kind LED grow light(s) must be removed or completely covered during exposure periods. Damages resultant from corrosive materials are easily identified during inspection and are not covered under this warranty.

How to Obtain Warranty Service

In order to enforce the rights under this warranty, the original purchaser must notify Kind LED of a warranty claim by contacting a Kind LED representative at (855) 559-5463 or [email protected]  At this time, the original purchaser will be called upon to provide proof of purchase and the lot number located on the silver sticker on top of the housing.  The Kind LED representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions.  Upon receipt and review of the defective product, Kind LED will repair or replace, and return within five (5) business days.


90 Day Money Back Guarantee

*Offer Valid for all K3 and K5 series LED lights.  X Series Bar Lights and X² not included*

Kind LED Grow Lights is so confident in the performance of our cutting edge products that we offer a complete 90 Day money back guarantee.  If you are unsatisfied with your purchase for any reason, we will gladly accept a return, and provide a refund less shipping and restocking fees.

Eligibility requirements are as follows:

  • 90 days begins from date of purchase
  • Offer valid for up to two lights
  • Offer valid for original purchaser only
  • Offer valid for first purchase of Kind LED products only
  • Offer valid for returns only, exchanges are subject to a 30 day return policy and restocking fee
  • Product must be returned in “like new” condition and in original packaging
  • Offer valid for direct purchasers only. Customers purchasing via authorized resellers are subject to policies of reseller

How to Obtain Refund Service

In order to enforce the rights under this warranty, the purchaser must notify Kind LED of a return claim by contacting a Kind LED representative at (855) 559-5463 or [email protected]  At this time, the purchaser will be called upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing.  The Kind LED representative will verify qualifying information and, if eligible, issue a Return Authorization Number, as well as provide more detailed return instructions.  Upon receipt and review of the returned product, Kind LED will issue return credit less applicable fees within ten (10) business days.


Returns

Returns not qualifying for the 90 Day Money Back Guarantee can still be returned within 30 days from the date of purchase.  Pending the below conditions are met, purchaser will receive a refund less a 15% restocking fee and any associated shipping fees, regardless of whether FREE SHIPPING was offered at time of purchase.

  • 30 days begins from date of purchase
  • Valid for original purchaser only
  • Product must be in “like new” condition and in original packaging

Damage Claim Policy & Procedure

Currently damages to Kind LED Grow Lights shipments occur less than .05% of the time.  In the unfortunate event that damages do occur, the following procedure and timeline must be followed in order to ensure the expeditious delivery of a replacement system and a claim being filed with the damaging carrier.

  1. When customer receives their Kind LED Grow Light, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.
  2. Customer will then inspect contents alongside the delivering driver.
  3. Significant damages should be refused by customer and signed off on by driver.
  4. Damages not noticed and seen with driver present may still be claimed as concealed damages.
  5. A KIND LED representative MUST BE NOTIFIED OF THE DAMAGES (refused or concealed) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay and/or forfeiture of a replacement, and or financial penalties.
  6. The assigned Kind LED representative will require pictures and a description of the damages as well as the packaging it was received in.
  7. Once the required pictures and description are received, a pick-up of the damaged product, and the shipment of a replacement product, will be scheduled.
  8. Provided that all of the above requirements are met, Kind LED will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy.

International Shipping, Returns, and Warranty Policy

Due to the high costs associated with international logistics, Kind LED maintains a separate shipping, returns, and warranty policy for overseas orders.  Kind LED will continue to make best efforts to provide international customers with the same high standards, due diligence, and industry-leading customer service as we do our domestic clients, but will be unable to bear the increased costs of logistics fees associated with international shipping.


Kind LED International Warranty Policy

Kind LED will honor its three-year limited warranty policy to repair or replace defects in materials and/or workmanship on Kind LED lights, but will be unable to incur fees associated with transit of repaired or replaced items.  Because of this, in many cases Kind LED will assist in seeking cost effective alternatives, such as utilizing repair facilities that are closer to country of purchaser.

What Is Covered

Kind LED Grow Lights products are warranted against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase.  During the warranty period, Kind LED will either repair or replace any covered, defective product.

What is NOT Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.  This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kind LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.

How to Obtain Warranty Service

In order to enforce the rights under this warranty, the purchaser must notify Kind LED of a warranty claim by contacting a Kind LED representative at (855) 559-5463 or [email protected]
At this time, the original purchaser will be called upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing.  The Kind LED representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions.

Returns/ Exchanges

Kind LED is ONLY able to accept exchange or missing parts requests for international orders within 30-days from the date of delivery and only so as all shipping expenses are paid for by consumer. Kind LED is unable to accommodate any requests falling outside of 30-days.
ALL shipping expenses, to and from, must be paid by consumer for any exchanges, missing parts, or replacement requests.
All exchanges and warranty items must be returned in their original condition with original packaging and must not be altered in any way in order to guarantee a full refund or replacement.

Duties/ Customs Fees

In addition to standard shipping costs, international orders are subject to both duties and customs fees.  Due to the variable nature of these incurred costs, Kind LED is unable to fully assess charges at time of purchase. Any additional customs charges and fees are the sole responsibility of the purchaser.  If you are unfamiliar with customs fees and charges for your country, please speak to your local postal or customs office for more information.

In the event that customs fees and charges are refused by purchaser at time of delivery, product will be returned to Kind LED and initial payment by purchaser will be used to cover all incurred fees, as well as a 15% restocking fee.  Any remaining sum will be refunded to purchaser.


ID Verification for online orders

In an effort to combat fraudulent orders on behalf of our valued customers, we require that billing and shipping addresses match for all orders.  While we understand that there are legitimate reasons for address mismatches, we have no other recourse but to enforce this stringent policy in order to fully protect our valued customers against fraud.  Because of this, we have implemented a process for our customers whose billing and shipping addresses do not match to validate that they are the true purchaser of product(s).

Once personal identification has been verified, you, as the purchaser, may ship the product(s) to any address you wish.
We apologize for any inconveniences, but please know that ultimately this practice is in place for your protection.

There are currently two ways to provide valid ID verification:

1. You may submit, to [email protected], a picture of the credit card used for purchase, along with a picture of your Photo ID.  PLEASE NOTE THAT YOU SHOULD COVER SENSITIVE INFORMATION, as we only require name and address validation of the ID.  We do REQUIRE that you COVER ALL BUT THE LAST 4 DIGITS OF THE CREDIT CARD.

Our fraud protection team will confirm the address of the ID and verify that the name on both ID and Credit Card match.  Again, all other information should be obscured in order to fully ensure your personal privacy.

2. If you prefer not to complete the steps listed in option #1 above, a quick and simple alternative would be to complete your purchase using PayPal.  PayPal authorizes user information and identity as a function of their service.  Should you find this option more suitable, simply reply to this email letting us know that you wish to complete your purchase via PayPal.  Be sure to include the email address associated with your PayPal account so that we can send you a secure invitation by email to make payment.  Once that payment is received, your order is confirmed as approved, paid, and ready for processing.

Thank you for your understanding as we continue to take steps for the safety and security of you, and all of, our valued customers.
We are very happy to welcome you to the Grow Strong family!

•  The order will be canceled within 3 business days if no response is given to original ID request notification. 

 

 


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